Return of ordered products 

  • The Customer, a natural person, who made the purchase for a purpose not directly related to their business or professional activity may withdraw from the agreement within 14 days, without providing a reason, and therefore resign from products purchased in the Minty dot store by submitting a written statement (statement form can be found here).

  • Product returned in the above-mentioned manner shall be accepted by Minty dot only when it is returned in its original, undamaged packaging (unless the change or damage was necessary within the scope of ordinary management) with its complete contents (product, ticket, invoice or fiscal receipt, etc.) and does not have any wear marks, modifications, etc.

  • The date on which the return is sent may not exceed 14 days from the date of delivery of the product to the Customer.

  • A fourteen day period within which the Customer may withdraw from the agreement shall be counted from the date on which the receipt of consignment was confirmed.

  • The Customer is not entitled to withdraw from the agreement in the case of products with properties defined by the consumer in the submitted order or strictly related thereto, e.g. products that were engraved, custom-made, i.e. with non-standard designs or custom-ordered.

  • The Customer covers the costs of return delivery of the product.

  • In the case of proper withdrawal from the agreement, the amount paid by the Customer shall be transferred to the Customer’s account, indicated in the statement, within 14 business days from the moment of receipt of return delivery, containing a written statement on withdrawal from the agreement, by the store.

  • In the case of jewellery containing precious stones or pearls, the acceptance of product return must be preceded by a positive analysis conducted by an expert – a gemologist.

  • Where the Customer returns Products which they are not entitled to return, or which are not in the unaltered state, or without paying for the delivery, or fails to comply with the conditions for effective withdrawal from the agreement in other way, Minty dot reserves the right to decline the return of Products and to decline to refund the amount or to charge the user with justified costs to the extent allowed by applicable regulations.

  • The product must be returned in a manner ensuring its safe delivery to the store.

  • Minty dot declares that it does not accept cash on delivery consignments.

Complaints

  • The seller is liable towards the Customer for the incompliance of the product purchased in the store with the sales agreement, in the scope defined by the Act of 27 April 2002 on specific terms and conditions of consumer sale and amendments to the Civil Code (Dz. U. [Journal of Laws] of 2012 No. 141, item 1176, as amended).

  • The complaint form must be sent to the registered office of the company at the following address: 

Q DIAMONDS Sp. z o. o. 
ul. Spalinowa 13 
04-058 Warsaw 
with a note reading: COMPLAINT - online store.

  • The complaint package must be appended with the original copy of the receipt or invoice and a completed complaint form or other form/letter containing basic information: name and surname, service address, item description, description of the defect or incompliance with the agreement and the item to which the complaint pertains.

  • The delivery of the product to the registered office of the company shall in all cases take place at the Customer’s expense.

  • The Customer may also submit product complaints at Minty dot stores across the country.

  • The Customer shall receive an answer as to the submitted complaint within 14 days from the date of delivery of the product to the Seller.

  • As part of the complaint process, the Customer has the right to first request for the product to be repaired free of charge. Where repair is not possible, the Store shall exchange the product for a new one. If an identical model is not available, the Store shall propose to the Customer to exchange the product for a different one or to refund the money.

  • Where a manufacturing defect is indicated, the product shall be repaired and sent back to the Customer at the store’s expense.

  • Where damage for which Minty dot is not liable is indicated (damage attributable to the Customer or resulting from random events during use, in particular mechanical damage, breaks, scratches and deformations of the initial shape of jewellery), Minty dot shall contact the Customer in order to inform them of any potential repair costs.

  • Minty dot is not responsible for product damage which occurred during transport performed at the Customer’s order.

 

 

Minty dot Quality Guarantee

  • Regardless of provisions on retail sale – the Act of 27 July 2002 on specific terms and conditions of consumer sale and amendments to the Civil Code (Dz. U. No. 141, item 1176, as amended), Minty dot provides its Customers with a Quality Guarantee.

  • The Quality Guarantee is effective for a period of 6 months and includes the following services: jewellery refreshment, re-sizing (where technically possible), soldering a broken chain, bracelet or necklace (where technically possible).

  • The laibility for the compliance of the product with the agreement (within the meaning of law regulations) does not apply to mechanical damage: breaks, indentations, deformations, scratches, warpages, ruptures, etc.

  • The Quality Guarantee and liability for the compliance of the product with the agreement (within the meaning of law regulations) do not apply where the stone has fallen out or been damaged, provided that such occurrence was caused by external forces and mechanical damage. 

  • The Quality Guarantee does not apply to: glass, rubber, leather elements, enamelled elements, silk, synthetic and cotton strings, rubber bands.

  • The condition for accepting the complaint or exercising the Minty dot Quality Guarantee is the presentation of full documentation for the purchased product, in particular a Proof of Purchase/Warranty containing a description, weight, price and the manufacturer’s code.

  • Minty dot shall make the final decision as to the classification of damage and whether to accept or decline the complaint.

  • The Customer has the right to appeal the decision within 14 days from being informed thereof. The appeal must be made in writing.

  • In the case of mechanical damage or following the expiry of rights under the Act or the above guarantee, Minty dot may undertake the repair against payment, where technically possible.

  • Minty dot reserves the right to refuse to repair the item following the period stipulated in law regulations and the Quality Guaranteee and with respect to mechanical damage.

  • The product covered by the Minty dot Quality Guarantee shall be delivered to the registered office of the company and collected always at the Customer’s expense.